At PLUS, we want you to trust us with your information. We will not sell or rent any personal information we hold on you to other people or organisations. We will not share your personal information for others to use in their marketing or fundraising. We will not share your information with anyone unless this is necessary to fulfil our role as a support provider and employer.
So we may share your information only if:
We may also share your information if:
We may also disclose your personal information to third parties in the event that any business is handed over to a third party following transfer of a contract. In this case staff information will be transferred as a Legal Obligation under the Transfer of Undertaking (Protection of Employment) Regulations 2006 – known as TUPE. Service User information will be transferred in agreement with the responsible statutory authority as a Contract Compliance obligation.
We also reserve the right to disclose information in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store personal information securely.
WHAT TYPES OF INFORMATION DO WE COLLECT?
How we collect this information: This could be:
DIRECTLY, meaning that either you have asked for a service from us; would like us to consider providing a service or you are an employee or volunteer or are applying for a job. We need you to provide some information to enable us to contact you and assess your situation. We will also usually ask you for an emergency contact. We will collect and hold this information because we have a LEGITIMATE INTEREST in holding it as we need it to assess whether we can provide a service to you; in order to provide the service or in order to employ you. We will not use if for other purposes.
We also hold some directly-collected personal information about people who have a more informal connection with PLUS. By this we mean names, postal addresses and email addresses of relatives of service users and ex-service users. We hold this information to enable us to keep relatives informed about the care and support we are giving to a service user and to involve them in the planning and, in some cases the delivery of this support. We may also use it to invite them to parties or social events with the service user. We will collect and hold this information because we have a LEGITIMATE INTEREST in holding it as we need it to provide support and care. We will not use if for other purposes.
Additionally, if you are an employee and want us to collect subscriptions to a Trade Union from your pay, you will need to tell us details of your Trade Union membership. We would only collect this information on the basis of your CONSENT.
All personal and sensitive information collected and held by us will be treated in line with the European Union General Data Protection Regulation (GDPR).
USING PERSONAL INFORMATION
PLUS processes personal and sensitive information in order to:
If we have your agreement, we may contact you via telephone, post, email, social media or text message.
HOW LONG DO WE HOLD YOUR INFORMATION?
We only hold your information for as long as is reasonably necessary. If you are a service user or employee of PLUS, for legal reasons, we will hold your personal data for up to 7 years after the end of your relationship with PLUS. This is so that we can respond to any enquiry about your care, employment, pay or tax. We regularly review the information that we hold, and delete anything that is no longer required.
OUR DATA PROTECTION REGISTRATION:
PLUS is registered with the Information Commissioner’s Office and our registration number is Z9567254
If you want us to stop communicating with you: We will remove you from our mailing list and delete your information if you are neither a current or recent service user or employee.
If you want a copy of the information we hold on you: We will respond within 5 days and will provide the information requested within 30 days. Disclosure may be subject to redaction of any information relating to third parties, or where reports have been written by a third party (in the case of information on a service user) disclosure may be subject to permission from the author.
If you have any questions about data control within PLUS, or wish for your data to be amended or erased, call us on 020 8297 1250 or email the PLUS Data Controller: firstname.lastname@example.org We will do our best to comply with you wishes but may not be able to alter or erase some data if it is held due to our legitimate interest as your employer or service provider.
If you wish to complain about the way we have handled your information, you have the right to contact the Information Commissioner at https://ico.org.uk/concerns/
WEBSITES AND COOKIES
The internet operates worldwide, so emails, cookies and analytical data collected on any website, including ours, involves the international transmission of data. This means that data might be processed outside the European Economic Area if you email us or complete a contact form through our website.
Cookies are small pieces of code which are downloaded onto your computer if you visit a website. There are two types of cookies that you may encounter using our website. The first is Strictly Necessary Cookies: these are essential for people to be able to use our site. The other is Performance Cookies: which collect non-personal information, used to identify how people make use of the site.
The Information Commissioner’s Office publishes useful information about cookies at: https://ico.org.uk/for-the-public/online/cookies/ This includes guidance on how to stop cookies coming to your device.
You can turn off acceptance of cookies by using the privacy settings in your web browser and you can opt out of Google Analytics cookies by searching for the Google Analytics Opt-out Browser Add-on.
We may monitor the success of emails sent to our contacts and supporters, so we know how many people have opened the message. We do not share this information with others.